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Frequently Asked Questions

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  • How do I create the best ambiance?
    To create the best ambiance, find the perfect spot for your candles and experiment with placement. Keep the candles at least 6 feet away for an authentic ambiance.
  • What should I do if my candles are not working properly?
    First, try replacing the batteries with high-quality alkaline ones. Make sure to leave the batteries out for 10 seconds before putting in new batteries. If issues persist, send us your order ID and shipping details at for further assistance.
  • What should I do if my candles are flickering erratically, dim, or have a color mismatch?
    Send our team detailed information, images, and videos for troubleshooting. We may provide replacements from storage if needed. You can contact us at
  • What should I do if my timer is not working?
    Check and replace the batteries with high-quality alkaline ones. Reset the candle by leaving the batteries out for 10 seconds. If issues persist, provide your order ID and shipping details to our team for further assistance. You can contact us at
  • What should I do if my remote is not working?
    Try removing and reinserting the batteries to reset the candle. If issues persist, provide your order ID and shipping details to our team at for further assistance.
  • What should I do if my candle randomly comes on?
    Check for nearby interference (TV, remote signals). Move the candle to another area to test for interference. You can also try new batteries or change them to high-quality alkaline.
  • Where can I purchase Simply Collected candles?
    Currently the candles can be purchased via our online shop or on Amazon.
  • Candle Care & Instructions
    1. Turn the candle over and open the battery cover. 2. Insert two (2) C batteries into the battery compartment. Mind the +/- polarity. 3. To turn the candle on, slide the power lever on the bottom of the candle over to the “MANUAL ON” position. 4. To set the timer, slide the power lever on the bottom of the candle over to the “4 HRS TIMER” position. With this, the candle will stay ON for 4 hours. After the runtime of 4 hours the candle will automatically turn o for 20 hours. After 20 hours o, the candle will automatically turn on again for 4 hours.... this will repeat every day! 5. To reset the timer, slide the power lever to the entered “OFF” position and then slide back to “4 HRS TIMER” when you’d like to start the 4 hours run time.
  • Why is the remote sold separately?
    We hear you, but reducing waste is a core value. Most customers purchase multiple candles so we provide the remote separately to avoid the extra remotes from the landfill. We offer discounts and bundles!
  • What kind of batteries do I need, and how long do they last?
    Our candles require 2 'C' batteries (not included). Use high-quality alkaline batteries for optimal performance of 800-hour run time. Our candles run for longer periods with fewer battery changes, making them a cost-effective choice for your home.
  • How do I set up a multi-candle system? If I get multiple candles, will they work with 1 remote?
    Yes, with just one remote, you can turn all your candles on/off simultaneously. This is why the remote is sold separately and why we offer discounts and bundles!
  • Shipping Policy
    All items are sent within 48 hours of order receipt and in most cases, the next working day if the order is received before 4pm Monday to Friday.
  • Return & Exchange Policy
    We are happy to provide a refund provided that the original product is returned to us unopened and unused and not damaged, in its original packaging. Please note that postage charges will not be refunded. Where a refund is requested, this will be processed via same tender as original purchase. If a credit or debit card was used for purchase, then the same card details must be provided to receive the refund. Refunds cannot be processed without proof of damaged goods. Exchanges can be requested; however postal charges will apply. For an exchange to be offered, the original product must be returned to us unopened and unused and not damaged, in its original packaging.
  • Privacy Policy
    You are required to provide your email address and postal address upon ordering. This is in order to allow us to contact you to both confirm your order and provide communications regarding your order; for example, should there be an issue with fulfilment for any reason. Unless you have signed up to our newsletter, you will not receive unsolicited communications from us and your details will not be passed on to any third parties. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product. Do we use Cookies? Yes (Cookies are small files that a site or its service provide transfer to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. By using our site, you consent to your online privacy policy. The online privacy policy applies only to information collected through our website and not to information collected offline. If we decide to change our privacy policy, we will post those changes on this page. This policy was last modified on 12/06/20174.
  • Terms & Conditions
    All rights reserved. The content and copyright in this website is owned by or licensed to Lawson Brown. You may not delete, modify or post anything to this website for any purpose. Without our permission, you may not copy or store any part or whole of the website and use for your own use other than for your personal non-commercial use without our permission. You are required to submit your personal details when making an order, including but not limited to your name, postal address, email address and telephone number, which must be true, accurate, up to date and complete in all respects. We give no warranties, and you have no other rights, apart from those, if any, expressly set out in these Website Terms; and all implied condition, warranting and rights are excluded. Where any condition, warranty or right is implied by law and cannot be excluded, we limit our liability for breach of that implied condition warranty or right: In connection with the supply of goods, to one or more of the following, as we may determine: the replacement of the goods or the supply of equivalent goods, the repair of the goods, the payment of the costs of replacing the goods or of acquiring equivalent goods or the payment of the costs of having the goods repaired; and In connection with the supply of services, to one of the following; as we may determine: the supplying of services again or the payment of the costs of having the services supplied again. Our total and aggregate liability in contract, tort (including negligence), under statute or otherwise for, or in respect of, any direct loss or damage arising out of a breach or other act or omission in connection with these Website Terms will not exceed the total amount paid by you for use of this website.
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