Question 1

How do I create the best ambiance?

Accepted Answer

To create the best ambiance, find the perfect spot for your candles and experiment with placement. Keep the candles at least 6 feet away for an authentic ambiance.

Question 2

What should I do if my candles are not working properly?

Accepted Answer

First, try replacing the batteries with high-quality alkaline ones. Make sure to leave the batteries out for 10 seconds before putting in new batteries. If issues persist, send us your order ID and shipping details at support@simplycollected.com for further assistance.

Question 3

What should I do if my candles are flickering erratically, dim, or have a color mismatch?

Accepted Answer

Send our team detailed information, images, and videos for troubleshooting. We may provide replacements from storage if needed.
You can contact us at support@simplycollected.com (mailto:support@simplycollected.com)

Question 4

What should I do if my timer is not working?

Accepted Answer

Check and replace the batteries with high-quality alkaline ones. Reset the candle by leaving the batteries out for 10 seconds. If issues persist, provide your order ID and shipping details to our team for further assistance.
You can contact us at support@simplycollected.com (mailto:support@simplycollected.com)

Question 5

What should I do if my remote is not working?

Accepted Answer

Try removing and reinserting the batteries to reset the candle. If issues persist, provide your order ID and shipping details to our team at support@simplycollected.com for further assistance.

Question 6

What should I do if my candle randomly comes on?

Accepted Answer

Check for nearby interference (TV, remote signals). Move the candle to another area to test for interference. You can also try new batteries or change them to high-quality alkaline.

Question 7

Where can I purchase Simply Collected candles?

Accepted Answer

Currently the candles can be purchased via our online shop (https://www.simplycollected.com/shop)or on Amazon.(https://www.amazon.com/stores/SimplyCollected/page/ECC2F8E9-A842-4244-AEFD-9BDF38F6AFA8?ref_=ast_bln)

Question 8

Candle Care & Instructions

Accepted Answer

1. Turn the candle over and open the battery cover.
2. Insert two (2) C batteries into the battery compartment. Mind the +/- polarity.
3. To turn the candle on, slide the power lever on the bottom of the candle over to the
“MANUAL ON” position.
4. To set the timer, slide the power lever on the bottom of the candle over to the “4 HRS
TIMER” position. With this, the candle will stay ON for 4 hours. After the runtime
of 4 hours the candle will automatically turn o for 20 hours. After 20 hours o,
the candle will automatically turn on again for 4 hours.... this will repeat every day!
5. To reset the timer, slide the power lever to the entered “OFF” position and then slide
back to “4 HRS TIMER” when you’d like to start the 4 hours run time.

Question 9

Why is the remote sold separately?

Accepted Answer

We hear you, but reducing waste is a core value. Most customers purchase multiple candles so we provide the remote separately to avoid the extra remotes from the landfill. We offer discounts and bundles!

Question 10

What kind of batteries do I need, and how long do they last?

Accepted Answer

Our candles require 2 'C' batteries (not included). Use high-quality alkaline batteries for optimal performance of 800-hour run time. Our candles run for longer periods with fewer battery changes, making them a cost-effective choice for your home.

Question 11

How do I set up a multi-candle system? If I get multiple candles, will they work with 1 remote?

Accepted Answer

Yes, with just one remote, you can turn all your candles on/off simultaneously. This is why the remote is sold separately and why we offer discounts and bundles!

Frequently Asked Questions