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Thank you for your purchase!

This page is dedicated to ensuring you are 100% happy with your purchase! 
If you would prefer to talk to a human please email, chat, or book a call.

Success Guide

Electronics can be finicky, especially straight out of the box. This quick and easy guide will help you MASTER YOUR CANDLES and avoid common mistakes.

01

Use high-quality alkaline batteries such as Duracell, Energizer, or Amazon brands.

02

Experiment with placement to find the best spot for the ambience you are trying to achieve.

03

For maximum believability, place candles at least 6 feet from you or consider them for peripheral of the room.

04

Use Either the Timer or the Remote when just getting started then add additional features as you familiarize.

05

Reset your candles within the first 24 hours (remove batteries, wait 5 seconds and reinsert)

06

Contact us with any questions - we are always happy to help!


Thank you for supporting small business and helping us reduce our carbon footprint by limiting unnecessary returns.
If you prefer to interact with us directly, we would love to hear from you: 

Send an email to 
support@simplycollected.com 

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chat

phone

Click here to book a call. 
Thursdays Only. Slowest option.

Style Guide

Once you’re technically set up we can have some fun with styling!

With the added safety and automation of these candles the options are endless. We recommend you start with our 3 starter guides and then move on to more sophisticated stylings.

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3 STARTER GUIDES 

Master the ambiance for your space and create daily moments of Beauty + Calm...

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Creating Candle Variety Throughout Your Home

HOW TO CHOOSE THE BEST PLACE IN YOUR HOME FOR EACH OF YOUR CANDLES

Find the right way to elevate your space.

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Creating Ambiance from Day to Night

HOW OUR NEW ON/OFF FLICKER FEATURE ADDS MORE STYLE OPTIONS TO YOUR HOME!

How to use the remote to create the perfect ambiance.

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Tips for 
Battery 
Longevity

TIPS FOR A LONG BATTERY LIFE

Keep your candles "burning" longer. Use these tips for better battery longevity.

Thank you for supporting small business and helping us reduce our carbon footprint by limiting unnecessary returns.

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