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Electronics can be a little finicky, especially straight out of the box. This quick and easy guide will help you MASTER YOUR CANDLES from the start..
Use high-quality alkaline batteries such as Duracell, Energizer, or Amazon brands.
Experiment with placement to find the best spot for the ambience you are trying to achieve.
For maximum believability, place candles at least 6 feet from you or consider them for peripheral of the room.
Use Either the Timer or the Remote when just getting started then add additional features as you familiarize.
Reset your candles within the first 24 hours (remove batteries, wait 5 seconds and reinsert)
The remote uses an IR frequency that can sometimes react in to other things in your home. Contact us for help!
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Thank you for supporting small business and helping us reduce our carbon footprint by limiting unnecessary returns. We are 100% dedicated to your happiness!